FAQ

Why does my shirt smell funny at first?

You might have noticed a mild vinegar smell when opening your shipment for the first time. No need to worry, this is completely normal and simply a side effect of the printing process. Running your shirt(s) through the wash one time should remedy the issue. If it doesn’t fix the issue, let us know and we will be happy to help out.

What causes the smell?

All of our shirts are printed on-demand using a process called Direct to Garment (DTG)┬áprinting. DTG printing allows us to keep our overhead low while also giving us the ability to provide a higher quality print. An important part of the DTG printing process is the pretreatment┬ástep. This step involves spraying the garment with a chemical solution that acts as a foundation for the ink to be applied to. The pretreatment step is similar to using primer on drywall before applying your paint. They both provide a layer on top of the target surface that is much more hospitable for the ink. This solution is what you’re smelling. No need to worry, washing the shirt once should remove the smell.

The solution itself is completely harmless, albeit mostly proprietary and secret. Researching DTG pretreatment solutions will yield varying results but can give you an idea of their ingredients. If you have any questions or concerns, feel free to reach out at any time.


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